TERMS AND CONDITIONS

1. INTRODUCTION

Welcome to floraoflife.com (referred to as "we," "us," "our," or the "Company"). These Terms and Conditions ("Terms") govern your use of our website and your purchase of products from our Qise Hualu (Seven‑Colour Floral Dew) product series.

By accessing this website, placing an order, or clicking "I agree" at checkout, you ("Customer," "you," or "your") accept and agree to be bound by these Terms in full. If you do not agree to these Terms, please do not use this website or place any order.

These Terms constitute a legally binding contract between you and floraoflife.com.

2. ELIGIBILITY

By placing an order on this website, you represent and warrant that:

• You are at least 18 years of age;

• You have the legal capacity to enter into a binding contract;

• All information you provide during registration and checkout is accurate, complete, and truthful;

• You will use this website and our products for lawful purposes only.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly where we have reason to believe you have violated these Terms or engaged in fraudulent activity.

3. PRODUCT INFORMATION & DISCLAIMERS

3.1 Product Descriptions
We make every effort to display our Qise Hualu products—including body wash, shampoo, energy mist, and lucky sets—as accurately as possible. However, we do not warrant that product descriptions, images, colours, or other content are entirely accurate, complete, reliable, or error‑free.

3.2 Wellness & Energy Claims
Our Qise Hualu products are inspired by traditional wellness and energy practices. Any statements regarding "energy," "luck," "aura," "fortune," or similar concepts are for informational and inspirational purposes only. These are not medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

3.3 No Medical Advice
Nothing on this website constitutes medical advice. You should consult a qualified healthcare professional before using any product, particularly if you have sensitive skin, allergies, or any medical condition.

3.4 Product Availability
All products are offered subject to availability. We reserve the right to discontinue any product at any time without notice. In the event of unavailability after you place an order, we will notify you and issue a full refund.

4. ORDERS & PAYMENT

4.1 Order Acceptance
Your placement of an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or violation of these Terms.

An order is deemed accepted only when we send you an order confirmation email. Until that confirmation is sent, we may cancel or modify your order without liability.

4.2 Pricing
All prices are listed in [currency, e.g., USD/EUR] and are subject to change without notice. Prices do not include shipping, taxes, or duties unless explicitly stated. Any applicable taxes or duties will be calculated at checkout and are your responsibility.

4.3 Payment
Full payment is required at the time of order placement.

 We accept payment through [list your payment methods, e.g., credit card, Alipay, PayPal, Stripe]. By providing payment information, you represent and warrant that you are authorised to use the payment method.

4.4 Pricing Errors
In the event of a pricing error on our website—whether typographical, technical, or otherwise—we reserve the right to cancel any orders placed at the incorrect price, even after order confirmation. We will notify you and offer you the option to repurchase at the corrected price or receive a full refund.

5. SHIPPING & DELIVERY

5.1 Processing Time
Orders are processed within 2 business days of order confirmation. Processing times are estimates and not guaranteed.

5.2 Delivery
Delivery times are estimates provided by our shipping partners. We are not responsible for delays caused by carriers, customs, weather, or other events beyond our reasonable control.

5.3 Risk of Loss

Title and risk of loss pass to you upon our delivery of the products to the shipping carrier. We are not liable for lost, stolen, or damaged packages after they have been handed to the carrier.

5.4 Incorrect Address
You are responsible for providing accurate shipping information. If a package is returned to us due to an incorrect address provided by you, you will be responsible for the cost of re-shipping.

6. RETURNS & REFUNDS

6.1 Return Eligibility
We accept returns of unopened, unused, and undamaged products within [X] days of delivery.

 Products that have been opened, used, or damaged are not eligible for return unless they are defective.

6.2 Return Process
To initiate a return, please contact us at Whatsapp: +852 44168682 or our facebook page https://www.facebook.com/998702696660019. Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item shipped) or a defective product.

6.3 Refunds
Refunds will be issued to the original payment method within 7 business days of our receipt and inspection of the returned product. We reserve the right to deduct a restocking fee of up to [X]% from the refund amount.

6.4 Defective Products
If you receive a defective product, please contact us within 14 days of delivery with photos or a description of the defect. We will, at our sole discretion, either issue a replacement or a full refund.

7. INTELLECTUAL PROPERTY

All content on this website—including but not limited to text, graphics, logos, product images, videos, and the "floraoflife.com" and "Qise Hualu" brand names—is our intellectual property and is protected by copyright, trademark, and other applicable laws.

You may not reproduce, distribute, modify, or commercially exploit any content from this website without our prior written consent.

8. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

8.1 No Consequential Damages
In no event shall floraoflife.com, its owners, employees, affiliates, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, revenue, goodwill, use, or data—arising out of or in connection with your use of this website or our products.

8.2 Cap on Liability

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount you paid for the specific order giving rise to the claim.8.3 "As Is" Disclaimer

All products and services are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.8.4 Consumer Rights

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any liability that cannot be excluded or limited under applicable law.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless floraoflife.com and its owners, employees, affiliates, and suppliers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of this website;

• Your violation of these Terms;

• Your violation of any applicable laws or regulations;

• Your misuse of our products.

10. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, strikes, supply chain disruptions, technical failures, or acts of God.

11. GOVERNING LAW & DISPUTE RESOLUTION

11.1 Governing Law
These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of [your country/state] , without regard to its conflict of law principles.

11.2 Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of this website, or your purchase of our products shall be resolved through binding arbitration administered by [arbitration body, e.g., JAMS / AAA] , in accordance with its commercial arbitration rules.

The arbitration shall be conducted in [city/county] , in the English language. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

11.3 Class Action Waiver
All disputes shall be arbitrated on an individual basis only. You and we agree that any dispute shall be brought in the parties' individual capacity only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

11.4 Small Claims Exception
Either party may bring an individual action in small claims court (if available in your jurisdiction) instead of arbitration, provided the dispute falls within that court's jurisdiction.

11.5 Governing Law for Consumers
If you are a consumer in a jurisdiction that requires a different governing law or dispute resolution mechanism, the mandatory provisions of your local consumer protection laws shall apply to the extent they cannot be waived.

12. PRIVACY

Your use of this website and your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [link to your Privacy Policy] .

13. AMENDMENTS

We reserve the right to amend or update these Terms at any time without prior notice.

 Any changes will be effective immediately upon posting on this website, with the "Last Updated" date revised accordingly.

It is your responsibility to review these Terms periodically. Your continued use of this website or placement of orders after any amendments constitutes your acceptance of the updated Terms.

14. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing that right or provision in the future.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and floraoflife.com regarding your use of this website and your purchase of our products. They supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

17. CONTACT US

If you have any questions about these Terms, please contact us at our facebook page.

These Terms and Conditions are for general reference only and do not constitute legal advice. They are not tailored to your specific jurisdiction or business model. You are solely responsible for ensuring that these Terms comply with all applicable laws and regulations in the jurisdictions where you operate and sell. We strongly recommend consulting a qualified lawyer before publishing these Terms.